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Troubleshooting: Clearing Browser Cache, Cookies & History

Why?

Whether you’re having login trouble, issues with your browser, or any number of unusual errors, a quick clearing of the Cache, Cookies & History is the first solution we recommend.

Why do we ask you to do this? In order to speed up your internet experience, browsers will “remember” old versions of websites so that they load more quickly. Usually, this is not a problem, but when websites update, remembering that old version can sometimes cause a problem. Clearing Cache, Cookies & History tells the browser to start over fresh.

As per our FAQ’s (Frequently Asked Questions):

To access our service you need to have the latest update for browsers such as Chrome or Firefox and the appropriate hardware and operating system to support this.

If you have followed the below steps and your errors still persist please contact support@L2B.co.za or 087 150 1465

 

How? (Shortcut)

1. When your browser is open press Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac) on your keyboard
2. Select the following: Browsing history, Download history, Cookies and other site data, Cached images and files
3. From the “Time range” drop-down menu, select All time.
4. Click CLEAR DATA.
5. Exit/quit all browser windows and re-open the browser.

How? (Detailed)

 Chrome

  1. In Chrome, click the menu (⋮) in the top-right corner.
  2. Hover over More Tools and select Clear Browsing Data.
  3. For time range, select All time. Make sure that Cached images and files is checked, uncheck the boxes for Cookies and Browsing history, and then click Clear Data. Quit and reopen Chrome.
  4. Next, to clear your cookies, type chrome://settings/siteData?search=cookies into your address bar
  5. In the search box, enter Lumosity.
  6. Click the trash can icon to the right of each entry, or click Remove all shown and then Clear All.
  7. Quit and reopen Chrome.

 Firefox

  1. Select the menu in the top right corner (≡) and click Preferences orOptions.
  2. Click Privacy & Security from the lefthand menu.
  3. Under Cookies and Site Data, click Clear Data. 
    To clear cache and all cookies, leave both boxes checked and then click Clear.
    To remain logged into other sites, you can uncheck the box for cookies and just clear your cache, and then clear your cookies for Lumosity only:
  4. Under Cookies and Site Data, click Manage Data.
  5. Enter Lumosity in the search box, and click Remove All Shown, then click Save Changes.
  6. Restart your browser.

 Safari

Safari 8+

  1. Go to the Safari menu and click History.
  2. Select Clear History..
  3. Select all history and click Clear.
  4. Close and reopen your browser.

Safari 7

  1. Go to the Safari menu and click Preferences.
  2. Click Privacy.
  3. Under Remove all website data click Details.
  4. Enter Lumosity in the search box, and click Remove All.
  5. Close and reopen your browser.

 

 


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